Last Updated: 25/11/2025
iTeri Pty Ltd ("we", "us", "our") operates iTeri.ai, a customer
success AI agent platform. This Privacy Policy explains how we
collect, use, and protect information in connection with our
services.
Our Commitment to Privacy
iTeri is designed with privacy as a core principle. Our AI agent
runs client-side in your users' browsers, and we intentionally
minimize data collection to only what's necessary for the service to
function.
Information We Collect
From SaaS Companies (Our Customers)
When you integrate iTeri into your product, we collect:
-
Configuration Data: Site structure, help guides,
guardrails, branding preferences, and knowledge base content you
provide
-
Macro Definitions: User-created workflow patterns (e.g.,
"click this, then that") without the underlying data
-
Account Information: Company name, contact email, billing
details
-
Shallow Action Logs: High-level records of what actions
the agent performed (e.g., "clicked button X", "filled form Y")
without the actual data entered
From End Users (Your Customers)
We do not collect personally identifiable information from
your end users. All user interactions with the agent happen
client-side in their browser. The only data that leaves their device
is:
-
LLM inference requests: Routed through your own API
endpoints (we never see this data)
-
Anonymous usage telemetry: For service performance
monitoring
How We Use Information
We use collected information to:
-
Deliver and maintain the iTeri service
-
Load your configuration, knowledge base, and macros
-
Improve service performance and reliability
-
Provide customer support
-
Process billing
Data Storage and Security
-
Hosting: Our services are hosted on Amazon Web Services
(AWS) infrastructure in ap-southeast-2 (Sydney)
-
Encryption: Data in transit is encrypted using
industry-standard TLS
-
Access Controls: Only authorized personnel have access to
customer configuration data
-
No Third-Party Sharing: We do not sell, rent, or share
your data with third parties except as required by law
LLM Processing
When your end users interact with the agent, LLM inference calls are
routed through:
-
Your own API endpoints and LLM providers (BYOT model), or
-
Our managed service using your API keys
In either case, we act only as a conduit. We do not store, analyze,
or retain the content of these interactions.
Data Retention
-
Active Customers: Configuration and macro data is retained for
the duration of your subscription
-
After Cancellation: All customer data is deleted within 30 days
of contract termination
-
Action Logs: Retained for 30 days for debugging and service
improvement, then automatically deleted
Your Rights
You have the right to:
-
Access the configuration data and macros we store for your
account
- Request corrections to your information
- Request deletion of your data
-
Export your configuration and knowledge base content
- Opt out of non-essential telemetry
To exercise these rights, contact us at info@iteri.ai.
Children's Privacy
iTeri is not intended for use by individuals under 13 years of age.
We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify
customers of material changes via email and update the "Last
Updated" date above.
Contact Us
For privacy-related questions or concerns:
- Email: info@iteri.ai
- Company: iTeri Pty Ltd
-
Address: 3 Coolawin Road, Avalon Beach, NSW, 2107